Payman Fabric
Payman Fabric is committed to providing high-quality wholesale fabrics and maintaining transparent, fair business practices. Please review our refund and return policy carefully prior to placing your order.
Return Eligibility
We offer a 5 working day return policy, which means you must request a return within five (5) business days of receiving your order.
Please note that cut fabric, whether trimmed from a manufacturer’s roll or cut from retail or wholesale inventory, is considered a custom order. Due to the customized nature of cut fabric, returns or exchanges are not accepted unless the fabric arrives damaged, defective, or flawed at the time of delivery.
To avoid discrepancies, we strongly recommend ordering swatches or color cards before placing your order to ensure complete satisfaction with color, texture, and finish.
To be eligible for a return:
- Items must be unused, unworn, unwashed, and in the same condition as received
- Items must include original tags and packaging
- Proof of purchase or receipt is required
Return Process
To initiate a return, please contact us at:
Email: paymanfabrics@yahoo.com
Approved returns must be shipped to the following address:
Los Angeles, CA 90013
If your return request is approved, Payman Fabric will provide return instructions and a return shipping label. Please note that a restocking fee of up to 20% will apply to all approved returns.
Items returned without prior authorization will not be accepted.
Exchanges
The most efficient way to receive a replacement item is to return the original item (if eligible) and place a new order once the return is approved.
Please note that sale items and gift cards are non-refundable and non-exchangeable.
Damages and Color Variations
Please inspect your order immediately upon receipt. If your item is damaged, defective, or incorrect, contact us promptly so we may evaluate and resolve the issue.
Please be advised:
- Product colors may vary slightly due to individual screen settings
- Dye lots may differ between production runs
- Website images are for reference only
Returns based solely on color variation or perception differences cannot be accepted. To ensure accurate color matching, we highly recommend purchasing color cards or swatches prior to ordering.
Refunds
Once your return is received and inspected, you will be notified regarding approval status. If approved, refunds will be issued to the original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.
A restocking fee of up to 20% will be deducted from the refund amount.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at paymanfabrics@yahoo.com
Shipping Delays
While Payman Fabric strives to ensure prompt order fulfillment, delivery delays may occur due to circumstances beyond our control, including but not limited to:
- Carrier Delays: Weather conditions, operational issues, or service disruptions
- Customs Delays: International shipment inspections or clearance procedures
Payman Fabric cannot be held responsible for delays caused by shipping carriers or customs authorities.
Contact Us
For questions regarding returns, refunds, or shipping concerns, please contact:
Email: paymanfabrics@yahoo.com
Payman Fabric values your business and remains dedicated to providing reliable service, clear policies, and premium-quality wholesale fabrics.